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Requisition Number:  4278
Position Type:  Term
Position Length:  3 year with possibility of extension

Various locations, ON, CA

Closing Date:  August 10, 2020 - 23:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Senior Operations Specialist - Payments Modernization

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


What will you do
The Senior Operations Specialist provides operational expertise and advice internally to the business line and externally to the Bank and the business environment in the context of the Payments Canada Modernization project with a focus on the Real-Time Rail and other key initiatives such as ISO 20022. This position contributes directly to tactical business analysis, representing operational aspects of the business at a senior level. 


  • provide subject-matter expertise with regard to critical payment, securities, and collateral operations to the business line, to the Bank and to partners within the business environment
  • from an operational perspective, analyze, interpret and assess the impact of future developments within the business environment on the operating framework for critical operations
  • provide the operational perspective to tactical analysis for the business line with the expectation of providing problem definition
  • maintain awareness of current processes and procedures, and analyze to ensure compliance with established business norms
  • identify risks and opportunities and translate this knowledge to improve processes and operations, and recommend revisions to accommodate changing business conditions for improved performance
  • communicate on an ongoing basis with internal and external clients to ensure understanding of client needs and support effective resolution of client inquiries and concerns
  • develop and maintain efficient and collaborative working relationships with external and internal contacts to ensure operational effectiveness
  • contribute to the development of business plans by providing detailed information about service levels, business volumes and resource demands, and by validating provisional plans from operational and client requirements
  • maintain and continually evaluate opportunities to improve business continuity and recovery
  • represent the Bank on external committees to maintain awareness of the business environment and to exercise influence on the new solutions
  • carry out the responsibilities of the Product Owner for HABS in their absence
  • coach and mentor the next generation of subject matter experts


Note: Our positions are to be filled either at our Head Office location in Ottawa or at our Calgary Operational site. 


What you will need to succeed 
You are an effective communicator and have solid interpersonal, listening and negotiating skills which enables you to establish credibility and respect.  You possess: 

  • a broad view of critical operations in a Bank-wide context, with a high degree of knowledge and appreciation for the role of critical operations in supporting the Canadian financial system and financial system stability 
  • knowledge of business analysis techniques including stakeholder analysis and operational risk assessment
  • working knowledge of business-line processes, procedures, policies, governing legislation, supporting systems and tools 
  • high degree of understanding of the principles, fundamentals, objectives and risks of the business line



  • understanding of the Bank’s functions, organization, processes and systems
  • familiarity with the Bank’s technological environment and computerized applications 
  • experience in the operational areas of banking and/or finance
  • knowledge of payment, clearing and settlement issues and practices


Your education and experience
This position requires a bachelor’s or master’s degree in business administration, commerce, finance or related discipline with five to eight years of experience in a business operational environment or a combination of education and experience may also be considered.


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Secret 
  • Relocation assistance may be provided, if required
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted via Skype.  


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

  • Salaries are based on qualifications and experience and typically range from $94,100 to $117,600 (job grade 18)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (7 to 10% of your base salary) or for exceeding expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service


We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.