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Requisition Number:  10093
Position Type:  Permanent
Position Length:  Indeterminate
Location: 

Ottawa (Downtown), ON, CA

Remote Work:  Hybrid Model
Closing Date:  July 2, 2024 23:59 EST

Equity, Diversity & Inclusion
The Bank is committed to achieving a workforce that reflects the diversity of our country and is representative and inclusive of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By living our values and prioritizing our actions to enhance equity, diversity and inclusion, the Bank ensures broader discussions, better decisions, and a more engaging workplace. 

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact accessiblecareers@bankofcanada.ca to discuss how.

We invite you to join an organization where differences are seen as strengths and are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-identify if they identify with an Employment Equity designated group (Indigenous Peoples, Persons with Disabilities, Women or Racialized/Visible Minorities). 

Technical Multimedia Specialist


Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 


Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  


With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

 

Find out more about the next steps in our Recruitment process. 

 

What you will do 
The Bank of Canada is currently seeking a Multimedia Specialist to join the Information Technology Services Department. This team is responsible for the ongoing support and maintenance of the Bank’s information technology infrastructure, while focusing on the detailed execution, coordination, delivery and quality assurance of all conference services to ensure business value for clients and users in a consistent, reliable and reproducible manner. 
 
You provide bilingual first-level support on technical issues by telephone, through remote tools and onsite to internal Bank clients as well as external participants. The successful candidate is self-motivated and possesses excellent analytical problem-solving, customer-service skills and knowledge of many conferencing, event and remote meeting technologies.
 
You will: 

  • provide first-level investigation and diagnosis for how-to, hardware, software, connectivity and quality issues
  • identify the differences between and be able to support meeting hosts, internal participants, external participants, high-profile events, recordings, presentations
  • log all user interactions (incoming and outgoing) into our call-management system
  • establish a course of action to correct issues, providing information to user
  • install, move or set up, and provide ongoing support and troubleshooting assistance to all staff regarding video conferencing tools
  • provide onsite support for calls that cannot be resolved over the telephone or via remote management
  • deliver the highest quality of customer service to the users within service levels
  • participate in the creation and ongoing maintenance of a knowledge base on technical issues

 
What you need to succeed

  • experience with and in-depth knowledge of a wide range of conferencing tools (MS Teams, WebEx, Zoom etc.)
  • ability to work with end users to identify, coordinate and execute their requirements
  • availability to work any 8-hour shift during the hours of 07:00 to 17:00, Monday to Friday
  • overtime/after hours work may be required on an ad-hoc basis.
  • ability to work in an environment with competing priorities

 
Assets

  • recent work experience in an information technology conference/remote meeting environment
  • experiencing working with management and their staff
  • familiarity with Information Technology Infrastructure Library (ITIL) 

 
Your education and experience
The position requires a college diploma or university degree in a technology-related field and a minimum of one year of relevant IT/Video Conferencing support experience or an equivalent combination of education and experience may be considered.

 

What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Secret 
  • Relocation assistance may be provided, if required
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • The official title for this position is “Multimedia Specialist ” 

 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

 

  • Salaries are based on qualifications and experience and typically range from $77,853 to $91,592 (job grade 15)
  • The Bank offers an incentive for successfully meeting expectations at  5 to 7% of your base salary. The Bank offers performance pay for those who exceed expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Indexed, defined-benefit pension

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Apply now »