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Requisition Number:  4321
Position Type:  Term
Position Length:  3 years with possibility of extension
Location: 

Ottawa (Downtown), ON, CA

Closing Date:  August 16, 2020 - 23:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact accessiblecareers@bankofcanada.ca to discuss how.

Service Monitoring Specialist


Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

 

Find out more about the next steps in our Recruitment process

 

What you will do 
As a Monitoring Specialist, you are responsible for the ongoing support, maintenance and improvement of the Bank’s monitoring platform. You will provide business and technical support, tuning, configuration and administration, including associated application dashboards. You also assist in performance monitoring, capacity planning of the monitoring platform and software including the range of management packs that support the alerting and monitoring of the production environments. You are responsible for the coordination and implementation of changes to both the production & test environments.  You work closely with the other application, platform and infrastructure support groups to ensure the highest level of availability to the Bank.

 

As a Service Monitoring Specialist, you:

  • participate in the planning, design and implementation of relevant architecture, hardware, software and customized software changes
  • provide support for systems within your area of expertise; monitor performance of systems and service agreements to ensure that ongoing service-delivery standards, service levels and IT policies are met
  • work autonomously to analyze diagnostic information and/or resolve uncommon or complex problems in a multi-functional setting, assessing and communicating technological issues that affect the functional or corporate level, and recommend solutions to more senior colleagues or management
  • provide IT advice to management and colleagues on the appropriate direction, evolution and usage of technology (architectures, systems, issues, opportunities, policies and standards) related to your field of expertise
  • develop and maintain collaborative relationships with internal and external counterparts (partners, clients and suppliers) to support operational objectives
  • provide on-the-job training to colleagues and clients

 

What you need to succeed
You are an effective communicator and have excellent analytical skills which enables you to efficiently prioritize and organize competing work demands with little oversight.  Your strong organizational and problem-solving skills enable you to gather and document business and functional requirements for implementing monitoring. You are a great team player, self-starter and have an eye for change initiatives. 
 
Nice-to-have 

  • Powershell scripting 
  • Savision Live Maps
  • SQL Database concepts 
  • HA Clustering and Availability Environments 
  • experience across a blend of information technology and business settings, ideally in a mix of banking, government or mid- to large-size corporations 

 

Your education and experience
Job grade 14
The position requires a bachelor’s degree or college diploma in computer science with a minimum of 2 years of experience in a small enterprise environment, scripting knowledge, agent and management pack administration.

  • SCOM (2012 R2, 2016, 1807), vendor Management Packs
  • SCOM Report Customization and SQL Report Server administration.
  • Windows / Linux Basic Operations around file system, and basic admin level.
  • Agent installations both manual and automated.
  • Certificate Management 


Job grade 15
The position requires a bachelor’s degree or college diploma in computer science with 5+ years of relevant experience in a large enterprise environment, HA Clustering (or combination of) in :

  • SCOM (2012 R2, 2016, 1807), vendor Management Packs
  • SCOM Report Customization and SQL Report Server administration.
  • Syslog-NG security and operational Logging
  • Windows / Linux Basic Operations around file system, and basic admin level.
  • Developing SCOM custom management pack based on PowerShell
  • Certificate Management 

 

or an equivalent combination of education and experience may be considered. 

 

What you need to know

  • Language requirement: English or French essential
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Secret 
  • Relocation assistance may be provided, if required
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted via Skype.  

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

  • Salaries are based on qualifications and experience and typically range from $62,500 to $73,500 (job grade 14) or $70,300 to $82,600 (job grade 15)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

 

We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.