Ottawa (Downtown), ON, CA
Senior Operations Strategy Analyst
Take a central role
The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.
Did you know?
Banking Operations acts as the bank at the Bank of Canada, providing banking, settlement and safekeeping services to the Government of Canada, the Bank itself as a client and a select group of clients. By delivering these services reliably and efficiently, we promote financial stability and enable the Bank to carry out its core functions. Our vision is to underpin the financial system today while building for tomorrow.
Within Banking Operations, the Business Solutions and Support (BSAS) team is responsible for shaping the future of business processes and ensuring alignment with evolving industry trends, regulatory changes, and the needs of stakeholders. We drive business transformation by setting the direction for how processes and systems need to evolve to ensure safe, efficient, and harmonized operations.
What you will do
As a member of the Banking and Payments (BAP) Department, you will play a strategic and operational leadership role, assessing, analyzing, and interpreting the impact of future developments on the Bank’s operational framework. You will provide expert guidance on business architecture, operational risk, and process optimization while also leading tactical business analysis efforts.
Your role will involve:
- Shaping the future of banking operations by identifying trends, assessing risks, and recommending strategic improvements to ensure operational resilience.
- Providing subject-matter expertise in payments, securities, and collateral operations to internal teams, senior leadership, and external partners.
- Representing the business line on internal and external committees, advocating for operational best practices and industry standards.
- Driving continuous improvement by analyzing business processes, identifying inefficiencies, and recommending innovative solutions.
- Leading change initiatives by assessing impacts, gathering requirements, and defining process improvements that enhance operational efficiency.
- Serving as a key decision-maker in shaping how banking, settlement, and custodial services evolve in response to changing conditions.
- Acting as a Product Owner within the Agile methodology, ensuring that solutions meet business needs and align with strategic priorities.
- Coaching and mentoring the next generation of subject-matter experts, fostering a culture of knowledge-sharing and professional development.
What you need to succeed
You are an effective communicator with strong analytical, leadership, and negotiation skills. You excel at influencing decision-making, driving strategic initiatives, and ensuring operational excellence. You also possess:
- A broad understanding of banking operations and their role in supporting the Canadian financial system
- Expertise in business analysis techniques, including stakeholder engagement, operational risk assessment, and process improvement.
- A deep knowledge of business-line processes, policies, governing legislation, and supporting systems.
- A strategic mindset that enables you to anticipate industry changes and position the Bank for success.
Nice-to-have
- Understanding of the Bank’s functions, organizational structure, and technology environment.
- Experience in operational areas of banking, finance, or financial services.
- Knowledge of payment, clearing, and settlement systems and industry best practices.
Your education and experience
This position requires a bachelor’s or master’s degree in business administration, commerce, finance or related field with five to eight years of experience in a business operational environment or a combination of education and experience may also be considered.
Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. Although the position language requirement is English or French essential, we do encourage everyone to improve second their language proficiency for future career growth and to contribute towards fostering a bilingual environment.
What you need to know
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Secret
- There will be no relocation assistance provided
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- The official title for this position is “Senior Operations Specialist ”
Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $124,279 to $146,211 (job grade 18)
- The Bank offers an incentive for successfully meeting expectations at 10 to 15% of your base salary. The Bank offers additional performance pay (10%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.