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Requisition Number:  8502
Position Type:  Term
Position Length:  3 years

Ottawa (Downtown), ON, CA

Remote Work:  Hybrid Model
Closing Date:  December 7, 2022 23:59 EST

Diversity and Inclusion
We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Senior Business Analyst

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


Core Technology Services 
Reporting into the Bank’s Core Technology Services (CTS) team, you will join a team focused on service delivery and strong technology leadership, charged with the evolution, support, and ongoing maintenance of key shared technology services at the Bank of Canada.  Involved in solution delivery and infrastructure support, you will work with technologies ranging from data centre services, through to networking, infrastructure services, OS support, storage, database, integration, and middle tier.  You will work with subject matter experts and peers to increase the team’s maturity in incident response and engage with our portfolio partners to assist in leveraging CTS services, on-premises and in public cloud. 


What you will do  
As a Senior Business Analyst within the CTS team, your role is to drive functional and non-functional requirements gathering during the introduction of new tools and capabilities that enable the Bank’s business and to help identify and mange operational risks for CTS projects and initiatives. You will take a lead role in engaging CTS partners, documenting key success criteria and working with senior technology experts and planners to map deliverables and results.  Finally, you will help manage the service delivery processes of new products and services delivered by the CTS teams, helping the teams ensure a streamlined and risk managed delivery. 


In addition, you will: 

  • Lead information gathering, analysis and development of functional and non-functional requirements. 
  • Assess/measure CTS products and services, recommending changes and supporting continuous improvement. 
  • Define and document current state and future state product and service delivery processes. 
  • Lead the development and reporting of performance metrics. 
  • Facilitate workshops and presentations for clients and senior stakeholders. 
  • Lead the response to any audit queries and oversee that the necessary evidence is provided. 
  • Develop documentation, guidelines, visuals, and training materials. 
  • Lead and/or participate in functional testing, acceptance testing and end-user training. 
  • Provide on-the-job training, coaching, guidance, and support to more junior colleagues. 


What you need to succeed 
Ability to plan, organize and perform multiple tasks concurrently; set priorities; focus on attention to detail; and meet deadlines are key in this role. Since you will be collaborating with various colleagues and stakeholders, you will need excellent communication and stakeholder management skills. You should also possess strong analytical skills that enable you to explain and document complex technology concepts in layman’s terms.   


In addition, you have: 

  • 5+ years’ of proven experience as a senior business analyst (within an IT environment) 
  • Experience and proven ability to analyze problems and provide insights within a technology team  
  • Excellent written communications and presentations skills 



  • Experience in Scrum/Agile 
  • Proficiency in business intelligence and data analytics 
  • Understanding of cloud platform systems and tools 
  • International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) designation 
  • Lean/SixSigma certification 
  • Experience with automation/infrastructure as code, helping to produce workflows that assist in automating processes. 
  • Experience with ServiceNow/ITIL for measuring IT Service Level metrics and defining process workflows. 


Your education and experience 
The position requires a relevant university degree in a relevant field of study (e.g., computer science, engineering, etc.) and five years of experience in a business analyst role within IT technology implementation projects or an equivalent combination of education and experience may be considered.  


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability or Secret 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.  


Hybrid Work Model #LI-Hybrid

The Bank is conducting a trial of a hybrid working model which provides employees with the flexibility to telework for significant portions of each month. During the trial, employees will be expected to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person and to build connections with colleagues.  For the majority of employees, it is expected that onsite time will range from 5 to 10 days per month, depending on your role.  You must live in Canada, and within reasonable commuting distance of the office. 


Vaccination Policy

Please note that the application of the Bank’s Covid-19 Vaccination policy has been temporarily suspended, effective June 20, 2022.  As a result, you will not be required to submit verification of your vaccination status before starting employment with the Bank.  However, please note that the Bank reserves the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction.


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $86,780 to $108,465 (job grade 17)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (7 to 10% of your base salary) or for exceeding expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POST