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Requisition Number:  8823
Position Type:  Term
Position Length:  3 years (conversion to perm possible)

Ottawa (Downtown), ON, CA

Remote Work:  Yes, within Canada
Closing Date:  April 3, 2023 23:59 ET

Diversity and Inclusion
We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

IT Demand and Capacity Planning Specialist (Remote - Canada)

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada


Find out more about the next steps in our Recruitment process


About the position:

We are seeking candidates interested in joining our Core Technology Services (CTS) portfolio within Information Technology Services (ITS)!  Our team is at the forefront of technology, especially in the areas of cloud enablement and network security. We are continuously investing to deliver superior services in a world-class organization where automation is combined with best practices to streamline and standardize products as well as improve the speed of delivery for our business partners.


Reporting to the Program Manager, BRE Portfolio and Integration Services, you will become a member of a unified workforce recognized for its diversity & inclusion and its focus on driving infrastructure innovation (i.e., deploying network devices, evergreening servers, virtualization) at the Bank.


Further, you will have the full support of your leader and team to progress your career through the Bank’s customizable Learning & Development programs across various domains including tools, frameworks, and certifications.


What you will do

As a Demand and Capacity Planning Specialist, you will work with the different teams within the portfolio to ensure that demands from various stakeholders are tracked, required resources are planned and secured, progress is reported and communicated, and resource conflicts are addressed.  This will include working in partnership with FIN to provide divisional financial Analysis through dashboards, forecasting and trends, and monthly financial reports.


More specifically you will:

  • Partner with CTS Directors and The Senior Director to ensure full visibility on CTS needs/plans
  • Lead CTS strategic planning effort through forecasting analysis
  • Provide Portfolio Financial Analysis through dashboards, forecasting and trends, and monthly financial reports
  • Work with the portfolio and program teams to understand and track their financial and resource needs/demands across ITS and the business
  • Oversee work with management and team leads to plan capacity
  • Work with third-party vendors and internal recruitment team to secure resources
  • Provide details of actual and planned consumption of resources to meet deliverables through capacity planning, a combination of short- and long-term planning to ensure the team is meeting its commitment to the Bank.
  • Create overall status reports and graphs, as well as forecasting and performance reports to communicate trends, analysis and forecasts to stakeholders
  • Establish process and structure to create and report on key performance and key risk indicators
  • Oversee and coordinate smooth day-to-day process execution and operation
  • Identify problems proactively and leverage resources in an efficient manner to resolve them
  • Chair and/or attend regular service delivery review meetings with clients and stakeholders
  • Initiate and review feedback to gauge client satisfaction with processes
  • Identify new opportunities for continuous service delivery improvements
  • Maintain strong relationships with all stakeholders in each portfolio and program teams and within CTS through strong communication and transparency


What you need to succeed

You are an effective communicator with excellent analytical and problem-solving skills. You also have strong organizational skills which allow you to prioritize and align work activities with team and departmental goals.


In addition, you have:

  • Familiarity with project management principles, concepts and methodologies
  • Experience with enterprise budgeting, forecasting, and reporting software (Adaptive preferred)
  • Excellent reporting skills with the ability to gather information, analyze and provide related reports and statistics in Microsoft Word, Excel and PowerPoint.



  • Experience working in a matrix environment

Your education and experience

Your combined education and work experience demonstrate that you have the proficiencies and skills for the role.  We are ideally seeking candidates with a post-secondary education in a related field (e.g., business administration, information technology) and proven related work experience (e.g., project management, capacity planning, reporting).

What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Secret 
  • Relocation assistance may be provided, if required
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
  • The official title for this position is “Demand and Capacity Planning Specialist ” 


Remote work / Hybrid Work Model #LI-Remote

For this position, should you not live within reasonable commuting distance of the office, you will be able to work 100% remote (within Canada) for the duration of this term. The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. 


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $83,500 to $98,235 (job grade 16)
  • Depending on performance, you may be eligible for performance pay. The first tier of performance pay is for successfully meeting expectation, at  5 to 7% of your base salary. The Bank offers additional performance pay for those who exceed expectations (10% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POST


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.