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Requisition Number:  5910
Position Type:  Job Inventory
Position Length:  Various

Ottawa (Downtown), ON, CA

Closing Date:  June 23, 2021 23:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

HR Operations Specialist

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


Did you know?
The HR Centre provides a service to employees, leaders and the public who contact the HR Centre for guidance and advice on HR related inquiries. On average we process and respond to approximately 15,000 transactions and inquiries a year. 


What you will do 
As the HR Operations Specialist, you will be responsible for the day to day transaction management and being the first point of escalation within the Client Service Team for more complex HR transactions and inquiries. Your daily activities also include responding to inquiries from internal and external clients and ensuring that employees are paid accurately and on time.
In addition, you will:

  • ensure transactions are validated, entered accurately and in compliance with appropriate guidelines and policies
  • conduct pay simulations to ensure accuracy
  • review discrepancy reports to ensure data entry is accurate 
  • track and respond to inquiries in a case management system 
  • create process and job aid documents and recommend process improvements


Note: This anticipatory staffing process will be used to fill regular and terms positions that may become available in 2021.


What you need to succeed
Attention to detail, organizing skills and the ability to prioritize work is key in this role as well as analytical and problem solving skills. The HR Centre is a very dynamic environment, so you will need to be adaptable and able to track, advance and report on multiple files with varying deadlines. If you thrive at building relationships and working in collaboration with others, then you will have plenty of opportunities when dealing with internal business units and various stakeholders at the Bank. Since you will be providing advice to all levels of employees, you will need excellent verbal and written communication and analytical skills. 


  • experience with SAP, SAP SuccessFactors (Employee Central), CASE Management system

Your education and experience
The position requires a college diploma in human resources or business administration and a minimum of three years of relevant work experience or an equivalent combination of education and experience may be considered. 


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Reliability 
  • You will work remotely from any location within Canada while the Bank operates under mandatory telework. Flexibility for remote work for the duration of the term may be granted.
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.  
  • The official title for this position is “Client Services Representative ”


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $57,200 to $67,200 (job grade 13)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (3 to 5% of your base salary) or for exceeding expectations (7% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service


We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. #LI-POST