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Requisition Number:  2949
Position Type:  Term
Position Length:  Two years, possibility of extension or becoming re

Ottawa (Downtown), ON, CA

Closing Date:  October 20, 2019 - 23:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Facilities Services Representative

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


About the position
As a Facilities Services Representative, you are part of the Client Services Team under the direction of the Team Lead, and report to the Senior Manager of Facilities Performance and Client Services. You carry out all functions related to the Bank’s loading dock for mail and delivery services, office relocations (briefcase moves), and conference and dining room set-ups. You are assigned tasks within the team and rotate through them on a scheduled basis, and as needed to meet operational requirements.


Your future responsibilities

  • receive, sort and deliver incoming and outgoing mail throughout the Bank of Canada
  • pick up and deliver scheduled or rush mailings between the Bank and a variety of external service agencies and providers
  • set up conference and dining room furniture for meetings and events
  • carry out the role of Shipping and Receiving when required
  • provide training to colleagues as required
  • receive and verify shipments destined for the Bank of Canada
  • make shipping arrangements for outgoing consignments
  • carry out various record keeping duties
  • receive all shipments and goods, including courier shipments, and enter into SAP to complete the Bank's procurement process
  • prepare requests for delivery of items using a Web Tracking System
  • perform data entry of various spreadsheets to generate reports that are linked to our Facilities Services Dashboard


Your education and experience

  • high school education and one to two years of relevant work experience




  • an equivalent combination of education and experience may be considered



  • working knowledge of Microsoft Excel and Microsoft Word
  • good working knowledge of Bank departments and functions
  • good computer skills in the Bank's software applications: Service Now, Resource Central, PASSePORT and SAP module related to receiving goods


Your knowledge and skills

  • physical ability to walk extensively throughout the complex; regularly handle heavy goods; push/pull carts; stand, reach and bend; and lift objects (up to 30 kg in weight)
  • ability to perform external deliveries, subject to a wide variety of weather conditions
  • demonstrated ability to work under pressure and to meet short deadlines
  • ability to work overtime on short notice
  • self-motivated with proven ability to work in a team environment, co-operating effectively with others by sharing information or expertise and by actively contributing to team efforts
  • ability to respect and respond to client needs and priorities, recognizing the urgency of their requests and making an effort to expedite matters and provide high-quality service within established service levels
  • ability to take responsibility for seeing things through to completion
  • ability to communicate effectively with others and to consult other resources when information is not clear
  • precision and attention to detail


Language requirement
English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career.


  • Salaries are based on qualifications and experience and typically range from $41,800 to $46,500 (job grade 9)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (3 to 5% of your base salary) or for exceeding expectations (7% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service


For more information on key benefits, please visit
Additional information

  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Secret  
  • There will be no relocation assistance provided

We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.


We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.