Ottawa (Downtown), ON, CA
Disability Management and Employee Relations Specialist
Take a central role
The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.
Did you know?
When you join our HR team, you become part of a dynamic, solutions-focused group committed to innovation, collaboration, and continuous growth. You bring adaptability, creativity, and a positive mindset to every opportunity and challenge. You are passionate, results-driven, and recognized for your ability to think critically and deliver meaningful outcomes.
You work seamlessly with colleagues and clients, offering expert guidance in your field while contributing your insights across the broader HR landscape. Your curiosity and commitment to lifelong learning fuel your desire to expand your knowledge, elevate your impact, and help shape a healthier, more inclusive workplace.
In return, we invest in your professional development, providing exposure to diverse projects and cross-functional initiatives within a supportive, multidisciplinary HR environment.
What you will do
Reporting to the Director, Employee Relations, the Disability Management Specialist plays a critical role in supporting a healthy, productive, and inclusive workplace. This position provides expert advice, guidance, and coaching to employees, leaders, and HR partners on all aspects of early intervention, workplace accommodation and disability case management.
As a subject matter expert, the incumbent leverages data analytics, case trends, and stakeholder experience to continually enhance the Bank’s disability management and accommodation programs—driving stronger outcomes, improved employee experience, and operational effectiveness.
The Specialist will also oversee and manage relationships with external service providers, ensuring adherence to contractual obligations, industry best practices, and the high standard of support expected by our employees.
Your future responsibilities
As our Disability Management Specialist you will:
- Lead end-to-end disability case management, ensuring safe, timely, and well-supported return-to-work outcomes.
- Guide and support employees and management through various early intervention programs to assist employees dealing with health issue(s).
- Develop and implement individualized workplace accommodation plans.
- Apply data and trend analysis to strengthen disability management programs, identify risks, and recommend continuous improvements.
- Ensure vendor management and case facilitation with third party providers for all aspects of disability management, including , At-Work Services, and accommodations.
What you need to succeed
- Knowledge and understanding of Disability Management best practice and applicable legislations as well as relevant policies, guidelines and resources.
- Minimum of 5 years of experience managing and delivering a disability management program, with responsibility for vendor management and reporting;
OR
- Minimum of 5 years of related experience in a role that required vendor management, applying HR policies and practices, and supporting leaders and employees through confidential or sensitive issues.
Your knowledge and skills
- Knowledge of the Canadian Human Rights Act and in particular the Duty to Accommodate
- Working knowledge of accommodation principles and privacy legislation
- Knowledge of the Canada Labour Code
- Strong problem solving skills and ability in exercising sound judgment
- Demonstrated ability to navigate sensitive and complex conversations.
- Skilled at adapting communication style to effectively engage diverse audiences, from individual employees to senior leadership.
- Detailed orientated and strong organizational skills
- Basic proficiency with Microsoft Office suite
Nice-to-have
- Certified Disability Management Professional (CDMP)
- Knowledge and understanding of Employee Relations principles and practices
Your education and experience
The position requires a post-secondary education in human resources management, industrial relations or a related field and 5 years of experience in a client-focused role; an equivalent combination of education and experience may be considered.
Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.
Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.
What you need to know
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- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
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- Salaries are based on qualifications and experience and typically range from $111,051 to $130,649 (job grade 17)
- The Bank offers an incentive for successfully meeting expectations at 7 to 10% of your base salary. The Bank offers additional performance pay (5%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Interviews will take place in January, 2026