Director, HR Employee Experience and Change Management

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process. 

What you will do
As the Director of HR Employee Experience and Change Management, you will be responsible for leading, developing, implementing and monitoring strategies to drive successful organizational change initiatives related to people and culture, whether initiated by Human Resources or Bank executive leadership. This will also include effective internal communications, and robust employee engagement programs. This role requires a strategic thinker with exceptional leadership and communication skills to champion a culture of performance and belonging and in alignment with the company's goals and values.

Examples of past and current organization-wide initiatives include new Vision and Values, Pay Equity program, the Bank’s Equity Diversity and Inclusion strategy and program, the launch of the Banks’ new learning experience platform, the Bank’s approach to hybrid, etc.

You will be reporting directly to the Deputy Managing Director of HR who has the accountability for all Talent Strategy programs. 
 
Your key areas of accountability are:

• Organizational Change Management: You will develop and execute comprehensive change management strategies to facilitate successful organizational transformations and initiatives. You will engage and influence stakeholders at all levels to drive buy-in and ensure successful adoption of changes. 
• Communication Strategy and Execution: Lead the development and execution of a cohesive and effective internal communication strategy for HR initiatives aligned with organizational goals, being mindful of organizational interdependencies. 
• Employee Experience, Engagement and Culture: Drive employee engagement initiatives that enhance job satisfaction, productivity, and overall employee well-being. You will also lead the thinking and acting on understanding and enhancing employee experience, the employment relationship, and its influence on the evolution of HR Programs, Policies and Practices. 
• Leadership and Team Development: Build and lead a high-performing team, providing guidance, coaching, and mentoring to achieve departmental and organizational objectives, monitoring and adjusting as needed. In addition to formal leadership, you are also an informal leader and coach that must be able to lead and manage initiatives with multiple participants and stakeholders who do not report to you, up to and including the most senior leaders at the Bank.

Specifically, you will:  

• Leverage your expertise and knowledge of external trends and best practices to establish priorities for employee engagement initiatives for the medium term.
• Use your network of professional resources to bring in innovative HR program implementation practices – including new digital channels for services and tools. 
• Engage and influence stakeholders at all levels to drive buy-in and ensure successful adoption of changes. 
• Co-lead with Employee Communications  the communications strategy for organization wide initiatives around people and culture.
• Partner with HR’s Senior Leadership team in the engagement of senior executives at the Bank, including developing materials and presenting to the Bank’s most senior executives.
• Craft key messages, create communication plans, and leverage appropriate channels to disseminate information to employees, stakeholders, and the public.
• Lead the employee surveying portfolio for HR, including design and implementation of new surveying approaches.
• Conduct employee engagement and feedback surveys, analyze results, and recommend action plans to address areas of improvement.
• Lead key HR Corporate reporting processes for the department, balancing the need for meaningful discussions with HR leaders, and for succinct and accurate content.  

 
What you need to succeed

• Significant experience in a leadership role and skilled in influencing and coaching others.
• Strong communications skills and expertise - written, verbal, visual and digital to effectively engage and influence all audiences/stakeholders up to and including the Governor. 
• Excellent facilitation and presentation skills.
• Exceptional strategic thinking/planning, problem-solving, and decision-making skills.
• Expert organizational and project management skills. 
• Flexibility in managing quickly shifting priorities and demonstrating change agility.
• Ability to work collaboratively in a team-oriented environment and effectively manage multiple projects and priorities simultaneously. 
• Exceptional client service focus with strong sense of urgency and demonstrated ability to deal with confidential and highly sensitive information.
• Skilled in developing metrics and performing analysis of program results. 
• Skilled in surveying methodology and analysis.

Your education and experience 

This position requires a minimum of 7 years of experience in developing, managing and successfully implementing large scale HR and organizational change initiatives and transformations and a Bachelor's degree (i.e. human resources, organizational development, sociology, equity studies,  communications); advanced degree preferred. A combination of education and experience maybe considered.

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $170,782 to $200,920 (job grade 20)
• The Bank offers an incentive for successfully meeting expectations at  7 to 10% of your base salary. The Bank offers additional performance pay (5%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.