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Requisition Number:  5197
Position Type:  Term
Position Length:  3 years

Ottawa (Downtown), ON, CA

Closing Date:  April 20, 2021 - 23:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Developer, ServiceNow Application

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


What you will do 
The Information Technology Services (ITS) Department’s Corporate Administration Portfolio provides the applications, software, hardware and technical support to the business functions of the Bank’s Corporate Administration Departments. 


As the Applications Developer, you work within the Corporate Administration Portfolio and specifically support the ServiceNOW application and all its integrations. 


You collaborate with vendors, clients and colleagues and apply application life cycle management principles and/or software development lifecycle methodologies, as well as identify user requirements, assess available technologies and recommend best solutions to meet clients’ needs.


As a Developer, you will:

  • support ServiceNOW solutions at the Bank
  • analyze, design and implement enhancements to meet business requirements 
  • maintain collaborative relationships with internal clients and external counterparts
  • perform technical and root-cause analysis on issues and make recommendations for correction
  • provide second and third-line support, including evening and weekend work as required
  • analyze diagnostic information about uncommon cross-functional problems and provide recommendations for resolution to more senior colleagues or management
  • create working procedures and documentation on solutions and populate knowledge databases, testing plans and results
  • look for new ways of doing or providing services to our clients; changing or reconfiguring approaches to improve efficiency and capacity
  • ensure compliance with audit requirements during the support and maintenance of applications


What you need to succeed

  • strong development experience using JavaScript
  • solid analytical and problem-solving skills with the ability to make sound decisions when giving advice or making recommendations
  • ability to rank tasks per priority, meet deadlines and perform multiple tasks concurrently
  • ability to work effectively and maintain positive and co-operative working relationships with the other project members and IT teams
  • ability to work dynamically with business clients to collect requirements and translate into functional development actions
  • willingness to learn and be challenged



  • automated testing experience
  • ability to communicate effectively in both official languages 
  • experience working in Agile Teams
  • work experience in supporting commercial off-the-shelf (COTS) systems
  • strong knowledge of ServiceNOW portal and relevant cloud technologies


Your education and experience
The position requires a bachelor’s degree or diploma in computer science, information technology, or computer engineering, and a minimum of two years of relevant work experience in the IT field with software and database development or an equivalent combination of education and experience may be considered.

What you need to know

  • Language requirement: English or French essential
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Secret 
  • You will work remotely from any location within Canada while the Bank operates under mandatory telework. Flexibility for remote work for the duration of the term may be granted.
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.  


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $71,300 to $83,800 (job grade 15)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service


We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.