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Requisition Number:  10993
Position Type:  Term
Position Length:  1 year
Location: 

Ottawa (Downtown), ON, CA

Remote Work:  Hybrid Model
Closing Date:  July 27, 2025 23:59 EST

Equity, Diversity & Inclusion
The Bank is committed to achieving a workforce that reflects the diversity of our country and is representative and inclusive of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By living our values and prioritizing our actions to enhance equity, diversity and inclusion, the Bank ensures broader discussions, better decisions, and a more engaging workplace. 

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact accessiblecareers@bankofcanada.ca to discuss how.

We invite you to join an organization where differences are seen as strengths and are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-identify if they identify with an Employment Equity designated group (Indigenous Peoples, Persons with Disabilities, Women or Racialized/Visible Minorities). 

Communications Analyst


Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 


Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  


With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

 

Find out more about the next steps in our Recruitment process. 

 

 

About the position

Reporting to the Sr. Manager, Policy and Analysis, the Communications Analyst is a key team member part of the Unclaimed Properties Policy and Analysis team within our Banking and Payment. Our team’s main responsibility is to deliver core operational requirements (inquiries, claims, requests, etc.) for all unclaimed properties, such as Canadian retail debts products and unclaimed bank balances with the aim of reuniting individuals with their rightful monies.

 

What you will

You will be is responsible for the overall development and review of written responses and presentations to external stakeholders. This includes the development and update of content for phone scripts and standardized email responses, maintenance of customer-centric forms, facilitating translation and content proofing to ensure correspondence quality assurance.  The role also supports the development and execution of the annual communication plan and supports operational obligations such as statements, tax slips and interest payments.    

 

More specifically you will:

    • Develop customer-facing communications, including response templates, scripts, forms, and letters
    • Support the creation and execution of the UPO communications strategy
    • Participate in the Adjudication Panel and contribute to communications required throughout the customer resolution process
    • Lead content development for external stakeholder interactions, including with the Canadian Banking Association and other financial institutions
    • Draft responses for escalated claims and redemption cases, ensuring clarity and consistency
    • Coordinate print production needs with external print vendors
    • Manage content updates for phone and email systems by submitting and tracking ServiceNow tickets
    • Review and enhance correspondence and complaints processes to eliminate redundant feedback loops and improve the customer experience
    • Ensure customer-facing forms align with UPO standards, including translation and accessibility requirements
    • Lead small-scale communication projects from planning through execution

 

What you need to succeed

    • Strong written communication and content development skills: Ability to craft clear, professional, and customer-focused communications across multiple formats, including letters, scripts, emails, and forms.
    • Attention to detail and quality assurance: Ensuring consistency, accuracy, and tone in all external-facing content, including managing translations and proofing processes.
    • Stakeholder engagement and collaboration: Experience working with external partners (e.g., financial institutions, print vendors) and cross-functional internal teams to align on messaging and deliverables.
    • Strategic and operational communication planning: Contributing to communication strategies and supporting delivery of operational outputs like statements, tax slips, and interest notices.
    • Project and process management: Managing small-scale initiatives and continuous improvement of customer correspondence and complaint-handling processes.
    • Technical proficiency:  Familiarity with tools like ServiceNow and content management systems

 

Nice-to-have

    • Experience in communications within the financial services sector or a comparable industry
    • Proficient in designing and deploying external-facing surveys using Qualtrics
    • Skilled in creating visual content using Canva

 

Education and experience

This position requires a bachelor’s degree in communication, Commerce, or an equivalent qualification, along with prior experience in creating customer-focused, external communications. An equivalent combination of education and experience maybe considered.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply. 

 

What you need to know

    • Priority will be given to Canadian citizens and permanent residents
    • Security level required: Be eligible to obtain Reliability 
    • Relocation assistance may be provided, if required
    • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

 

    • Salaries are based on qualifications and experience and typically range from $80,967 to $95,255 (job grade 15)
    • The Bank offers an incentive for successfully meeting expectations at  5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
    • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
    • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
    • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

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