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Requisition Number:  7463
Position Type:  Term
Position Length:  18 months, with possibility of extension

Ottawa (Downtown), ON, CA

Remote Work:  Yes, within Canada
Closing Date:  January 30, 2022 23:59 EST

Diversity and Inclusion
We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Change Management and Communications Specialist

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


Did you know?
The Bank’s Currency Department has taken on the initiative to modernize their Agency Operations Centres (AOC) located in Montreal and Toronto. A multi-year program has been established which will focus on replacing obsolete processing equipment, critical IT and security systems as well as re-engineering the operations processes at the AOCs. This program is highly complex, given the multiple stakeholders involved from various departments such as Currency, Facilities Services, Corporate Security Services and ITS, therefore it is of strong importance to carry out the work surrounding this program in an efficient way while minimizing the impact to ongoing daily critical operations.


What you will do
The position of Change Management and Communications Specialist reports to the AOC Modernization Program Director and is part of the AOC Modernization Team. The Change Management and Communications Specialist will have to work through many others in the organization to succeed. They will work with the senior leaders and executives in helping them fulfill the role of change sponsor. They will also support the program team in integrating change management and communications activities into their project plans.


As our Change Management and Communications Specialist, you will play a key role in ensuring the program meets objectives on time and on budget by planning and implementing a strong communication plan and support readiness for change. You will be responsible to develop communications and organizational change management strategies and to plan and implement activities with a focus on employee, business and stakeholder readiness.  In collaboration with program managers and key project stakeholders, you will develop, assess, plan, implement and evaluate change initiatives.  You will build an understanding of the organization’s resources and capacity for change and will develop the processes, tools and techniques required to effectively meet the change objectives.  You will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. You will identify training needs, plan training development, review training materials and support the training team.
Furthermore, you will apply a structured change management approach and methodology to change caused by the program, including a strong focus on communication.  You will design, develop, draft and manage all program communications to internal and external stakeholders. You will develop actionable and targeted change management plans, including communication plan, sponsor roadmap, coaching plan, training plan, risk mitigation plan and resistance plan. You will conduct organizational change readiness assessments, evaluate results and prepare reports. You will provide input, document requirements and support the design and delivery of training programs. You will create and manage measurement systems to track adoption, utilization and proficiency of changes. Finally, you will create and enable reinforcement mechanisms and celebrations of success as well as be an active and visible coach to champions for the program.


What you need to succeed

  • advanced knowledge of organizational change principles, approaches and methodologies
  • familiarity with project management approaches, tools and phases of the project lifecycle.
  • strong coaching skills at all levels within the organization
  • effective presentations skills
  • experience with strategic planning
  • experience in developing communications content and working in conjunction with communication teams to provide effective communications through a variety of methods


  • knowledge of ADKAR
  • Change Management Professional Designation


Your education and experience
The position requires a bachelor’s degree in organizational development, business administration or in communications and five to seven years of relevant experience in communications, training and/or changing organizational culture. We may also consider an equivalent combination of education and experience. 


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Reliability 
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.  
  • Remote Work: Candidates not within commuting distance will be eligible to remote work from their current location within Canada for the duration of this term. 


Vaccination: In response to the COVID-19 pandemic that was declared by the World Health Organization, the mandates issued by the federal government, and the direction provided by public health authorities, the Bank of Canada requires all new employees to be fully vaccinated prior to their start date.  If you are the selected candidate, you will be asked to first attest your vaccination status at the reference stage and will then be required to submit proof of vaccination status or request accommodation for a legitimate medical, religious reason or other human rights-based grounds at the offer stage as part of the offer process.


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $86,780 to $108,465 (job grade 17)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (7 to 10% of your base salary) or for exceeding expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POST