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Requisition Number:  5671
Position Type:  Term
Position Length:  12 months (extension/permanent possible)

Ottawa (Downtown), ON, CA

Remote Work: 
Closing Date:  October 19, 2021 - 23:59 EST

Diversity and Inclusion
We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Business and Technical Writer Analyst

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


What you will do 
As the Business Analyst and Documentation Specialist, under the general direction of the Senior Manager, Contract & Vendor Management and working closely with the Senior Manager, Unclaimed Properties, Operations, you will provide analytic support mid-size projects to improve the efficiency and effectiveness of the Unclaimed Properties Office (UPO). You will provide expertise in the areas of technical documentation and information management, as well as provide specialized communication support to develop procedures and training materials to support UPO Operations.


What you need to succeed
You have a technical writing certification and have demonstrated experience in the technical writing profession, i.e., writing, editing, document design and management, concepts, and delivery as well as experience as a Business Analyst. You have practical experience within a Microsoft working environment (e.g., Office, Outlook, Access, Project) and using GitHub, Flare. You are able to maintain collaborative partnerships with stakeholders and clients. You are experienced in process and procedures documentation, with the skill to write clearly and concisely for paper and online formats according to ISO certification standards, as well as proofreading, with a focus on grammar, spelling and content flow.


You have the ability to:

  • systematically analyze procedures and processes and to suggest new and effective communication designs
  • investigate and solve problems, taking into consideration the needs of clients
  • consider the context of the document and to propose to clients a style or medium that meets their needs in disseminating information
  • resolve documentation issues and make recommendations concerning products with tact, confidence and integrity
  • collaborate effectively with others on a team and promote quality work through effective contribution to team efforts
  • describe complex processes and concepts simply, clearly and concisely



  • ability to participate in overlapping projects or areas of responsibility
  • working knowledge of Unclaimed Properties Office


Your education and experience

  • university degree or college diploma in business administration and a minimum of two years of experience writing business processes and technical documentation


  • an equivalent combination of education and experience may be considered

What you need to know

  • Language requirement: English or French essential
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Reliability 
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.  
  • Remote Work: Candidates not within commuting distance will be eligible to remote work from their current location within Canada for the duration of this term. 
  • The official title for this position is “Business Analyst and Documentation Specialist ” 


Vaccination: In response to the COVID-19 pandemic that was declared by the World Health Organization, the mandates issued by the federal government, and the direction provided by public health authorities, the Bank of Canada requires all new employees to be fully vaccinated prior to their start date.  If you are the selected candidate, you will be asked to first attest your vaccination status at the reference stage and will then be required to submit proof of vaccination status or request accommodation for a legitimate medical, religious reason or other human rights-based grounds at the offer stage as part of the offer process.


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $63,500 to $74,600 (job grade 14)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POST