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Requisition Number:  2609
Position Type:  Term
Position Length:  3 years possibility of extension/permanent

Ottawa (Downtown), ON, CA

Closing Date:  May 22, 2019 - 11:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Business Systems Support Specialist

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


About the position
A division of the Financial Markets Department (FMD), the Business Analysis and Systems Support (BASS) team provides business analysis and first-line business-system-support services to the Bank’s market operations and intelligence business areas, which include stakeholders in FMD and other departments such as Funds Management and Banking (FBD) and Financial Services (FIN), as well as the Data and Statistics Office (DSO). The team also leads the department’s business continuity planning and testing activities, and acts as the department’s emergency response coordinator. 


As a Business Systems Support Specialist, you provide production operational support and testing to applications critical to the success of market operations at the Bank that span multiple departments. 


Your future responsibilities
You will provide first-line, deskside and ongoing support and coordinate user acceptance testing services for the several software and applications, including three mission-critical systems. You will log and track all user interactions from issue identification to close-out as well as track and report on metrics related to operational support activities. You will also participate in and lead testing of the department’s business continuity plan and its interaction with other business stakeholders, lead the creation and maintenance of a knowledge base of technical/support issues, and play a lead role in ensuring new employees have appropriate tools and information services available. You provide stand-by services to off-hours activities, and deskside support to the auction processes. You also administer and control access to external data/information services.


Your education and experience

  • completed post-secondary education (preferably in information technology, finance or business) 


  • a minimum of two years of relevant work experience in at least one of the following disciplines: financial markets, business analysis, deskside support or information technology  


  • an equivalent combination of education and experience may be considered



  • knowledge of the business of FMD and the role of the Findur suite of software tools, the SATS applications and the Market Intelligence tools in supporting the business
  • experience working with the standard and specialized systems used in FMD
  • knowledge of business analysis principles and best practices


Your knowledge and skills 
You have strong knowledge of support methodologies and skills in client relationship management. You are a confident communicator, both orally and in writing, who can coordinate deliverables and communications between the BASS team and the Information Technology Services Department, service providers and other vendors. Your innovative problem-solving skills enable you to troubleshoot technical and business-related problems and determine root causes. Your knowledge of market data and information services as well as your experience conducting needs assessment and eliciting and identifying business requirements make you a great analytical thinker. 



Language requirement
English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career.

  • Salaries are based on qualifications and experience and typically range from $69,100 to $85,200 (job grade 15)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service


For more information on key benefits, please visit
Additional information

  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Secret  
  • Relocation assistance may be provided, if required
  • The official title for this position is “Business Systems Support Analyst ”

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

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