Business Support Analyst

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process. 

What you will do 

Working in the Economic and Financial Research Department, you will be responsible for providing a range of business support and administrative services to the department. You will collaborate closely with the Business Analyst to support the conduct of business processes, such as reporting on programs, contracts and collecting statistical information. You will also coordinate and implement administrative operations. The Business Support Analyst is instrumental in coordinating essential corporate processes, providing administrative support, and ensuring the overall success of the team through seamless collaboration and dynamic work environment initiatives. Key clients include the Managing Director and members of the senior leadership team.  

More specifically you will:

• Participate in organizational effectiveness initiatives and support business operations, collaborating with the Business Analyst and acting as back-up for certain activities.     
• Help prepare dashboards, documents, or reports, including some data gathering and processing as required.   
• Coordinate and maintain administrative support function (departmental day-to-day administrative operations, procedures, logistics and requirements), ensuring that the office runs smoothly, and that managers can focus their efforts on strategic issues. 
• Manage the schedules and communications of the department's senior leadership team, including travel arrangements, and ensure appropriate follow-up on action items.
• Provide logistical services for large conferences/workshops or meetings involving multiple parties or external participants.
  
  

What you need to succeed

• Technical expertise in using new tools to drive efficiencies to automate administrative support tasks i.e., expert-level knowledge of Outlook and Word, advanced-level knowledge of Excel and Power Point and knowledge of SharePoint and record management principles.
• Ability to learn and self-develop technical knowledge of new tools e.g., AI to evolve, streamline and make more efficient processes for the department.
• Ability to adjust to frequent changes, quickly problem-solve and take initiative while exercising sound judgment 
• Excellent organization skills: ability to anticipate needs and react quickly to new circumstances
• Strong interactive communication skills are crucial given interactions with leadership team, as well as discretion, tact and diplomacy 
• Experience in developing and maintaining a network of relationships with clients, internal colleagues and external contacts. 

Assets 

• Knowledge of business intelligence tools such as Power BI

Your education and experience

This position requires post-secondary studies with a minimum five years of relevant work experience. An equivalent combination of education and experience may be considered. 

Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things. 

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply. 

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office. 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $66,179 to $77,858 (job grade 13)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.