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Requisition Number:  11435
Position Type:  Term
Position Length:  12-months
Location: 

Ottawa (Downtown), ON, CA

Remote Work:  Hybrid Model
Closing Date:  April 13, 2026 23:59 EST

Equity, Diversity & Inclusion
The Bank is committed to achieving a workforce that reflects the diversity of our country and is representative and inclusive of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By living our values and prioritizing our actions to enhance equity, diversity and inclusion, the Bank ensures broader discussions, better decisions, and a more engaging workplace. 

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact accessiblecareers@bankofcanada.ca to discuss how.

We invite you to join an organization where differences are seen as strengths and are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-identify if they identify with an Employment Equity designated group (Indigenous Peoples, Persons with Disabilities, Women or Racialized/Visible Minorities). 

Business Support Analyst


Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 


Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  


With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

 

Find out more about the next steps in our Recruitment process. 

 

About the position 
Working in the Human Resources Department, the Pension and Benefits team is tasked with delivering an exceptional pension and benefits program at the Bank of Canada. This includes the overall administration, communications, and acting as the HR department’s pension and benefits subject matter experts. 

 

The Business Support Analyst is instrumental in coordinating essential corporate processes including procurement processes, testing systems and processes improvements, providing administrative support, and ensuring the overall success of the team through seamless collaboration and dynamic work environment initiatives. 

 

What you will do 

Provide end-to-end coordination and administrative support for a complex competitive procurement process, contract negotiations and third-party oversight, ensuring internal and external stakeholders, deliverables and timelines stay on track.  

  • Coordinate stakeholders, meetings, materials, minutes, and action-item follow-up.
  • Maintain project documentation and controls (trackers, decision/issue logs, approvals).
  • Support contracting and contract oversight. 
  • Coordinate the implementation of business processes improvements and participate in testing.
  • Support data exchange with third parties and data quality activities (reconciliation checks, analysis, and follow-up on discrepancies).

 

What you need to succeed

Expert-level knowledge of MS Outlook and experience in email and calendar management

  • Strong MS 365 skills (Outlook, Word, Excel, PowerPoint, SharePoint)
  • Comfort using approved AI tools to draft, summarize and organize information 
  • Ability to ensure AI outputs are accurate and reliable while protecting confidential data
  • Experience supporting process improvement and recognizing opportunities to effectively leverage new technology 
  • Ability to adjust to frequent changes, quickly problem-solve and take initiative while exercising sound judgment 
  • Excellent organization skills and ability to anticipate needs
  • Excellent interpersonal and communication skills
  • Commitment to confidentiality and integrity
  • Proven track record providing outstanding customer service in both official languages 

 

Assets

  • Experience with the Bank’s procurement process including third party risk management
  • Experience with SAP

 

Your education and experience
Post-secondary education in a related field (e.g. HR, Business Administration), and minimum 2 years of experience, or an equivalent combination of education and experience will be considered. 

 

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things. 

 

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply. 

 

What you need to know

    • Priority will be given to Canadian citizens and permanent residents
    • Security level required: Be eligible to obtain Reliability 
    • There will be no relocation assistance provided
    • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.  

 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

 

    • Salaries are based on qualifications and experience and typically range from $66,179 to $77,858 (job grade 13)
    • The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
    • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
    • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
    • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

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