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Requisition Number:  9030
Position Type:  Term
Position Length:  until December 31, 2024

Ottawa (Downtown), ON, CA

Remote Work:  Hybrid Model
Closing Date:  June 7, 2023 23:59 EST

Equity, Diversity & Inclusion
The Bank is committed to achieving a workforce that reflects the diversity of our country and is representative and inclusive of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By living our values and prioritizing our actions to enhance equity, diversity and inclusion, the Bank ensures broader discussions, better decisions, and a more engaging workplace. 

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

We invite you to join an organization where differences are seen as strengths and are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-identify if they identify with an Employment Equity designated group (Indigenous Peoples, Persons with Disabilities, Women or Racialized/Visible Minorities). 

Business Analyst

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada


Find out more about the next steps in our Recruitment process


About the position
We are seeking an innovative and skilled Business Analyst to join our Retail Payments Supervision (RPS) team within Financial Services (FIN)! We are a collaborative team within FIN with the mission to carry out the roadmap of an effective IT platforms and processes to meet the requirements of the Bank of Canada’s role in supervising payment service providers (PSPs). 


Led by the Assistant Director, you will contribute to the development, enhancement, support, and maintenance of FIN systems that will support the RPS Program. Working in partnership with other groups, including the RPS policy team, Information Technology Services, and external technology suppliers, you will use your forward-thinking skills and expertise to coordinate test cycles, report issues, assist in exploring system improvements, and support change.


Further, you will have the full support of your leader and teammates to enhance your skills, experiment, and further your career through our customizable Learning & Development programs across various domains (Mentorship, Architecture, Analytics, etc.) and relevant certifications.


What you will do

  • Gather and analyze business requirements from internal and external partners for the Program through meetings, workshops, etc.
  • Identify and document future state business processes and workflows
  • Collaborate with the Bank’s external solution partners to assist in the design, build and deployment of identified solutions in CRM, SAP and Workday Adaptive
  • Assist in research to resolve issues and determining feasibility of enhancements/unused features to address business needs
  • Work with developers and solution architects to ensure that the solutions meet client needs
  • Lead, develop and implement user acceptance testing strategies to ensure they meet requirements
  • Provide training and support to clients on using the enhanced systems
  • Continuously monitor and evaluate solution performance and suggest improvements
  • Ensure the compliance with regulatory, legal and company policies 
  • Facilitate workshops and presentations to clients and senior stakeholders
  • Create and implement change management strategies to support FIN process and system changes within the Department and Bank-wide


What you need to succeed
You are a self-starter with strong communication and interpersonal skills who can build and maintain relationships across multiple levels of partners (both internally and externally). You also have a strong attention to detail, are analytical, and capable or solving problems independently or as part of a team.


In addition, you MUST have:

  • In the last 2 years, significant experience in business analysis and business process improvement/documentation 
  • In the last 2 years, significant experience validating software solutions and conducting user acceptance testing as required
  • Advanced experience in working in agile/Lean methodologies (Kanban, Scrum)
  • Advanced experience in digital requirements management and traceability methodologies
  • Advanced experience if business requirements elicitation and documentation (e.g. functional & non-functional requirements, user stories, acceptance criteria, business rules)
  • Advanced experience in utilizing digital tools and digital ways of working (e.g. Jira, Confluence, ServiceNow, Visio BPMN)
  • Exposure to support models and user access management documentation
  • Exposure to reference architecture concepts (business and technical)



  • Relevant Business Analysis designations/certifications (CBAP, etc.)


Your education and experience
Your combined education and work experience demonstrate that you have the competencies and skills for the position. We are ideally seeking candidates with a post-secondary degree and & 5+ years experience in business and process analysis.


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability 
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
  • The official title for this position is “Analyst RPS ”


Hybrid Work Model #LI-Hybrid

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $83,500 to $98,235 (job grade 16)
  • Depending on performance, you may be eligible for performance pay. The first tier of performance pay is for successfully meeting expectation, at  5 to 7% of your base salary. The Bank offers additional performance pay for those who exceed expectations (10% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POS


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.T