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Requisition Number:  2614
Position Type:  Permanent
Position Length:  Indeterminate

Calgary, AB, CA

Closing Date:  May 26, 2019 - 11:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Business Support Analyst

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


About the position
The Funds Management and Banking Department (FBD) oversees the funding and investment of Canada's foreign exchange reserves, the management of the federal government's retail and wholesale debt programs and the Bank of Canada's pension fund. FBD also manages the financial risk associated with funds-management activities and provides back-office payment and settlement services. While the market and banking operations are primarily based in Ottawa, the Bank has established a new alternate site for its operations in Calgary, in accordance with resilience best practices. FBD is currently seeking a Business Support Analyst for the Support for Operations Systems Division for its Calgary site. 


Under the direction of the Support for Operations Systems (SOS) Manager, you are responsible for delivering first-level business support to the Payment and Settlement Operations for end-user applications and automated systems on a variety of platforms and operating systems. This support ranges from answering application-related questions to contributing to the resolution of incidents and performing application testing.  


Your future responsibilities
You will assess, analyze, manage, resolve or redirect application and system support requests. You will use your expertise to perform validation and integration testing on a wide variety of banking applications and platforms and you will participate in prioritizing enhancements and fixes to be included in future releases. You will configure, test, administer and maintain the Society for Worldwide Interbank Financial Telecommunication (SWIFT) system.  You will also play a key role in contributing to improvements to support processes, documentation and tools that are key to the team’s business. You will act as the liaison between the business line and the Information Technology Services (ITS) groups.  You will have frequent interactions with the ITS groups and you will serve as the primary point of contact for certain applications and systems during system changes, upgrades or as part of development projects.


Your education and experience

  • a college diploma in business, computer science or management information systems with three years of experience supporting business applications and/or banking-related business


  • a university degree in business, computer science or management information systems with two years of experience supporting business applications and/or banking-related business


  • an equivalent combination of education and experience may be considered

Your knowledge and skills 
You have well-developed analytical skills and are methodical in your problem-solving approach. You have the ability to gather information to make sound decisions and recommend appropriate solutions. You learn and adapt quickly to new business needs and you can assimilate technical information that will help you determine impacts to the current environment. Your excellent planning and organizational skills enable you to meet deadlines while performing multiple tasks concurrently. You collaborate and communicate with technical specialists, so your solid interpersonal skills and strong client-service orientation are essential. 



  • knowledge of structured analysis techniques and development tools as applied to business processes, automated systems and workflow analysis
  • knowledge of Canada's financial system
  • awareness of server, desktop and networking technologies and their relationships with business systems 
  • knowledge of the Bank's information technology and security standards
  • experience performing validation and integration testing
  • working knowledge of Unix basic commands


Language requirement
English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career.

  • Salaries are based on qualifications and experience and typically range from $61,500 to $75,900 (job grade 14)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Indexed, defined-benefit pension


For more information on key benefits, please visit
Additional information

  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Secret 
  • Relocation assistance may be provided, if required


We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

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