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Requisition Number:  8300
Position Type:  Term
Position Length:  12 months (extension / permanent possible)

Ottawa (Downtown), ON, CA

Remote Work:  Hybrid Model
Closing Date:  October 5, 2022 23:59 EST

Diversity and Inclusion
We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Business Support Analyst

Business Support Analyst

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


Find out more about the next steps in our Recruitment process


What you will do
Reporting to the Manager, Planning & Transformation (P&T) in the Financial Services Department (FIN), you will provide production operational support and testing to applications critical to the delivery of a range of financial services across the Bank, as well as to the administration of Unclaimed Properties (UPO). You will apply your knowledge of support methodologies and skills in client relationship management to planning, tracking issues, testing systems and managing risk. 

Additionally, you will:

  • Provide incidental and operational business and system support for FIN and UPO business lines
  • Administer user access management tasks and audit reviews
  • Contribute to small scale enhancements and updating of internal department documentation
  • Provide support in user acceptance testing of FIN and UPO systems
  • Interact and collaborate with internal and external partners (business & ITS), stakeholders and vendors

Nice to have

  • knowledge of Bank and FIN’s business lines
  • knowledge of FBD’s Unclaimed Properties Office business
  • experience and knowledge of support desk principles and best practices
  • experience in user acceptance testing principles and best practices
  • exposure to business analysis principles and best practices
  • experience in a production support or project environment
  • experience in using digital collaboration tools (Jira, Confluence)

What you need to succeed 
You are a self-starter and effective communicator, both orally and in writing. Your innovative problem-solving skills enable you to troubleshoot technical and business-related problems and determine root causes. Your base knowledge of financial accounting/reporting/planning/analysis, as well as your experience in support for assisting in needs assessment and confirming business requirements make you a great analytical thinker.
Your education and experience
This position requires a post-secondary diploma or degree in accounting, finance, or management information systems or a professional accounting designation (CA, CMA, CGA) or actively working towards one and a minimum of two years of relevant work experience in at least 2 of the following: financial accounting and reporting and financial planning and analysis, accounts payable/receivable, SAP FI/CO or an equivalent combination of education and experience may be considered


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.  


Hybrid Work Model #LI-Hybrid

The Bank is conducting a trial of a hybrid working model which provides employees with the flexibility to telework for significant portions of each month. During the trial, employees will be expected to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person and to build connections with colleagues.  For the majority of employees, it is expected that onsite time will range from 5 to 10 days per month, depending on your role.  You must live in Canada, and within reasonable commuting distance of the office. 

Vaccination Policy

Please note that the application of the Bank’s Covid-19 Vaccination policy has been temporarily suspended, effective June 20, 2022.  As a result, you will not be required to submit verification of your vaccination status before starting employment with the Bank.  However, please note that the Bank reserves the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction.


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider


  • Salaries are based on qualifications and experience and typically range from $72,695 to $85,520 (job grade 15)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POST