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Requisition Number:  3295
Position Type:  Permanent
Position Length:  Indeterminate

Ottawa (Downtown), ON, CA

Closing Date:  January 22, 2020 - 23:59 EST

Diversity and Inclusion
As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.

Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.

Contact to discuss how.

Business Support Analyst

Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.


About the position
Reporting to the Manager, FIN Business Systems Support in the Financial Services Department (FIN), you will provide production operational support and testing to applications critical to the delivery of a range of financial services across the Bank, as well as to the administration of wholesale debt within the Funds Management and Banking Department (FBD). You will apply your knowledge of support methodologies and skills in client relationship management to planning, tracking issues, testing systems and managing risk. You will work collaboratively with other lines of services since support issues often affect more than one business function and require the coordination of deliverables and communications between the Planning and Transformation (P&T) team, the Information Technology Services Department, service providers and other vendors.


Your future responsibilities

  • provide first-line, deskside and ongoing support for the following software and applications: 
    • SAP ERP (FI, CO, and TRM modules)
    • Adaptive Insights (Financial Planning & Analysis)
    • Zoption GLSU (SAP GL Interface)
    • Microsoft Access (Matured Debt)
    • PSPC Standard Payment System (Govt. of Canada payments)
  • log and track user interactions, as well report on metrics related to operational support activities
  • act as a departmental liaison with ITS and third-party service suppliers to follow-up on outstanding issues and request for information, and insure appropriate actions are taken to deliver answer/resolution in a timely manner.
  • deliver first-level support to external users (Retail Debt Administrator) of SPS
  • lead the development and enhancement of the supported systems and testing of business continuity plans; manage demand for enhancement requests, review business requirements and coordinate user acceptance testing services 
  • lead the creation and maintenance of a knowledge base of technical/support issues and play a lead role in ensuring new employees have appropriate tools and information services available
  • provide support to the Manager in overseeing research and response to Audit requests, as well as implementation of process changes if required.
  • contribute to the identification of opportunities for improvement and make recommendations for changes to processes or systems to enhance service delivery 
  • develop and maintain business and project artefacts such as use cases, business procedures, test cases, or other assets that are used to support the delivery of financial services across the Bank
  • manage master data and user access/rights in supported systems, as well as being responsible for quarterly user access reviews.


Your education and experience

  • a post-secondary diploma or degree in accounting, finance, or management information systems or a professional accounting designation (CA, CMA, CGA) or actively working towards one


  • a minimum of two years of relevant work experience in at least 2 of the following: financial accounting and reporting, financial planning and analysis, delivery of business system analysis, SAP FI/COor


  • an equivalent combination of education and experience may be considered



  • knowledge of FIN’s business lines and FBD’s wholesale debt administration business
  • knowledge of principles and best practices relevant to support desk, software testing and business analysis
  • understanding of business processes related to financial market operations
  • IIBA (International Institute of Business Analysis) certification


Your knowledge and skills 
To perform your day-to-day work, you;

  • have effective oral and written communication skills 
  • are a great analytical and conceptual thinker who possesses strong innovative problem-solving skills 
  • are a team player who can work with diverse internal and external stakeholders, while managing multiple tasks and deadlines of varying complexities. 
  • demonstrate leadership skills with the ability to deal with multiple and concurrent priorities
  • have good working knowledge of IT resources and technologies.
  • have knowledge of financial accounting/reporting/planning/analysis, as well as experience conducting needs assessment and identifying business requirements 
  • are familiar with testing business functionalities.


Language requirement
English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.


What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career.

  • Salaries are based on qualifications and experience and typically range from $79,100 to $93,000 (job grade 16)
  • Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Indexed, defined-benefit pension


For more information on key benefits, please visit
Additional information

  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Reliability 
  • Relocation assistance may be provided, if required


We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.


We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.